After Sales Support
Products supplied are manufactured at the highest standard. Conditions, however, are ever-changing in demand and the correct care of your equipment can extend the lifetime substantially.
We offer a full process flow of repairs and maintenance. Our qualified Helpdesk receives your call and processes it immediately. Our Technicians are dispatched with the entire process being monitored by Helpdesk and managed by the engineering team.
Who Should I Contact?
Any repairs and maintenance queried can be addressed
Email: helpdesk@ahtafrica.co.za
Telephone No: 021 851 9616 or 064 903 5070
Service Partners:
Multilayer Trading works with over 35 service partners throughout South Africa and Neighbouring countries to ensure your calls can be attended to no matter how remote the location. Our always developing network currently works with service partners in 13 countries throughout Africa to service and repair Multilayer products.
Process:
The call logging process is as follows:
- Regional Manager/Store Manager / Owner to contact Multilayer trading helpdesk on contact details above. Please ensure you have the following on hand:
- Store Name
- Store Contact person & contact number
- o Serial Number or Manufacturing number of the cabinet (If you are unable to find the serial number the helpdesk operator will be able to help you locate this). It can all be found on the nameplate of the cabinet.
- Brief description of the fault and current temperature of the cabinet and whether lights are on or off in the cabinet.
- The helpdesk operator will perform telephonic troubleshoot with the person who reported the fault or store manager.
- The helpdesk operator will issue ticket number and schedule attendance accordingly with technician and store.
- The helpdesk operator will return a call to the person who reported the fault to confirm attendance and give feedback on call once attended.